We are the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care and other specialized services to ensure consistently positive customer interactions.
Want to work for the largest Contact Center? Teleperformance Dominican Republic is seeking Customer Service Representatives who are passionate about what they do.
Primary Duties, Responsibilities and Requirements (include but not limited too)
Provide excellent customer service at all times
Follow up to customer inquiries by taking specific action in a timely manner
Problem solve to help customers resolve issues on first call
Instructs, explains and provides solutions to customers regarding their products services
Enters data from customers into various software programs
Promote and offer products and services by consulting, gathering information, and evaluating customer needs
Thrives as a team player in a fast-paced, high-energy, change-oriented environment
Participates in additional training courses when needed
Performs other related duties and assignments as required and as assigned by supervisor or manager
Position Requirements Qualifications
Must be 17 years old
Type 15 wpm
High School Graduate or GED
100% English language skills- both verbal, written and comprehension in advanced English.
Enthusiastic and energetic
Strong negotiation and objection handling skills
Strong written and verbal communication skills
Great Work ethic, punctual, competitive and sales and customer service oriented
Computer Literacy Â– able to multi task and toggle between multiple windowsCedula Dominicana
or Regularization Papers – AtenciÃ³n al Cliente